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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wai Cheung

July 12, 2026

5  out of  5
rating by Wai Cheung
"Frances provides an excellent customer service and got me a very competitive auto quote. She is very nice and patient in answering my questions before I switch my policy to StateFarm from another carrier. Would recommend her to anyone who is looking for a new quote."
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jeff wuczynski

July 10, 2026

5  out of  5
rating by jeff wuczynski
"I started with Erik when he first became an agent at the Palos location 30+ years ago. In that time I've had multiple homes & vehicles, umbrella policies to life insurance. I've moved out of state twice and every change, need and/or expectation has been met.

We all look for different attributes when deciding on our insurance needs...many will let costs guide them. What I've found is the quoted premiums for everything are generally the same or lower. Compound that with an agent with the highest integrity, an incredible office support team...why would anyone go elsewhere?"
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Paul Offord

July 8, 2026

5  out of  5
rating by Paul Offord
"Erik is a great insurance agent, and all of his people are very TOP NOTCH also. Erik has been a great friend and willing to help me out with the BEST products that fit my needs. Call and find out for yourself."
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Katelyn Jefferies

July 6, 2026

5  out of  5
rating by Katelyn Jefferies
"Been clients of this office for a few years now. I moved over an hour away but there’s no one else like Eric’s office that gets the job done with the quality, service, and confidence like the ladies and himself do."
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Nashuba Hudson

June 5, 2026

5  out of  5
rating by Nashuba Hudson
"My family and I have been clients of Eric Nelson for over ten years and confidently say the service is amazing. Anytime I’ve had an issue, the staff has worked with me to resolve it effectively and efficiently. Please consider choosing them for all of your insurance needs."
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Megan Montinola

May 29, 2026

5  out of  5
rating by Megan Montinola
"Francis was very helpful with understanding the breakdown of my multi car payment. She was very responsive over the phone and I was able to add my car insurance in no time! I would recommend her to anyone"
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Mark D

May 28, 2026

5  out of  5
rating by Mark D
"I just recently switched to State Farm and I was very impressed with the premiums and coverage. I chose Erik Nelson’s office based on reviews and I was not disappointed. Kasia was very helpful and professional. She also took the time to really listen to what I needed and provided a great solution. I also got a chance to meet Erik who really made me feel welcome and valued as customer. Thank you again!"
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Cecelia Pezdek

May 28, 2026

5  out of  5
rating by Cecelia Pezdek
"Kasia was great to work with as I was navigating various insurance quotes and policies. She was professional, thorough & knowledgeable-able to answer any questions. Her follow-up was excellent without being “pushy”. She won me over as a customer-a true asset to State Farm!"
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Nancy Scheiner

February 20, 2026

5  out of  5
rating by Nancy Scheiner
"Agent Frances was very knowledgeable and helped me in reducing my payments"
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Virginia Davis

February 18, 2026

5  out of  5
rating by Virginia Davis
"Always a good experience with this office. Just needed a little paperwork for my mortgage company. Thanks!"
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Norma Bouchee

February 5, 2026

5  out of  5
rating by Norma Bouchee
"I am so pleased with your assistance with my claim, when I say STRESSED and worried yes that was me but when I got off the with you I was able to breathe a sigh of relief thank you so much for your help words can not express how grateful I am"
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Janice Diggs

January 19, 2026

5  out of  5
rating by Janice Diggs
"Excellent customer service"
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Donald Price

January 12, 2026

5  out of  5
rating by Donald Price
"Lowest Insurance rates when comparing ."
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Terri Wilson

January 12, 2026

5  out of  5
rating by Terri Wilson
"I spoke with a very helpful and pro-active State Farm rep named Kasia. Smart and friendly, very knowledgeable. She saved me a lot of money and got me a better policy for the car as well as renter’s insurance. I highly recommend her. Thanks!"
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Margie Curry

January 12, 2026

5  out of  5
rating by Margie Curry
"Very professional and courteous!"
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John Vithoulkas

January 9, 2026

5  out of  5
rating by John Vithoulkas
"Was the best insurance experience I had in all the times I’ve had insurance. Very friendly very knowledgeable very understanding. So grateful that I came to State Farm for my auto insurance"
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shelton dave

January 3, 2026

5  out of  5
rating by shelton dave
"I would like to express my sincere appreciation for my insurance agent, Kaisa, for her outstanding support throughout my transition to State Farm. She helped me bundle both my auto and home insurance plans, and her guidance made the entire process simple and stress‑free.

Kaisa continuously followed up with me, patiently answering my questions and making sure I felt completely comfortable with every step. As a result of her diligence and expertise, I was able to secure better coverage while saving more compared to my previous plan.

Her professionalism, kindness, and commitment to helping me find the best options truly made a difference. I am very grateful for her support and the peace of mind she provided during this important change."
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Tony Dorsch

December 22, 2025

5  out of  5
rating by Tony Dorsch
"Great services and reasonable prices."
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Melissa B

December 16, 2025

5  out of  5
rating by Melissa B
"We have had insurance at this agency for many years. They are knowledgeable, professional, and very pleasant to work with. Most recently I needed to obtain renters insurance for my college student. Michelle responded promptly. She explained the coverage and made the changes our landlord requested immediately. She provided outstanding service. I highly recommend Erik Nelson and his staff."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!

Enjoy the holidays!

~ Erik"
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Laura Schillmoeller

November 22, 2025

5  out of  5
rating by Laura Schillmoeller
"Today I had the pleasure of working with Kasia who quickly & efficiently gave me quotes AND got my home & auto insured. Was pleasantly surprised by the premiums. Communication was easy & prompt.

Thank you so much Kasia ! Hopefully I’ll never need to actually use the products I bought today."
We responded:
"You’re too kind Laura! Thank you for letting me know how thorough my team was. I really appreciate your thoughtfulness.

~ Erik"
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Stefan Vujovic

October 23, 2025

5  out of  5
rating by Stefan Vujovic
"Very good service! No long wait time for call response, not at all."
We responded:
"Thank you Stefan! You’re so kind! ~ Erik"
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ruben garay

October 21, 2025

5  out of  5
rating by ruben garay
"After getting quotes from multiple insurance agencies I decided to go with State farm. Frances was not only able to get me the best rate but also even better coverage than the other places I called. She was very professional and helpful answering all my dumb questions lol I am happy to say I was able to insure my 2 cars with her and am now adding a vintage car to the policy as well. Hands down, best customer service I have gotten in a long time."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Najah Henderson

October 10, 2025

5  out of  5
rating by Najah Henderson
"Great service"
We responded:
"We’re thankful for your feedback, Najah! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! ~ Erik"
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Victoria Herrera

October 3, 2025

5  out of  5
rating by Victoria Herrera
"Frances was such a great help. I highly recommend her."
We responded:
"Thank you Victoria! We appreciate your review and taking the time to give us a review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! ~ Erik"
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Erin Hamstra

October 2, 2025

5  out of  5
rating by Erin Hamstra
"Great people to work with!"
We responded:
"Thank you, Erin! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! ~ Erik"